Payment Policy – India Rare

At India Rare, we strive to offer you a seamless, secure, and transparent payment experience. Please read our payment policy carefully before placing your order.

  1. Advance Payment Requirement

All payments for purchases made on India Rare must be made in full and in advance.
We do not accept Cash on Delivery (COD) for any product category. Orders will only be processed after successful receipt of payment.

This policy ensures efficient processing, better inventory management, and timely dispatch of your order.

  1. Accepted Payment Methods

We accept a variety of secure and widely-used payment options, including:

  • Credit Cards – Visa, Mastercard, American Express, etc.
  • Debit Cards – All major Indian banks
  • Net Banking – Supported for most Indian banks
  • UPI – Google Pay, PhonePe, Paytm, BHIM, etc.
  • Wallet Payments – Paytm, PhonePe, Amazon Pay, etc.
  • Direct Bank Transfers – Available on request (email us for details)

Please ensure all payment information is entered accurately to avoid transaction delays.

  1. Payment Security

All transactions on India Rare are processed through trusted, PCI-DSS compliant payment gateways to ensure your data is protected. We use SSL encryption to secure every transaction and maintain the highest industry standards for data security.

India Rare never stores your card or payment information.

  1. Currency

All prices and payments on the website are in Indian Rupees (INR).
For international buyers, please contact our support team before placing an order at team@indiarare.com.

  1. Order Confirmation

Once your payment is successful, you will receive:

  • An order confirmation email with order details and payment reference
  • A follow-up email once your order has been shipped, along with a tracking link

If you do not receive confirmation within 24 hours, please contact us immediately.

  1. Failed or Unsuccessful Transactions

In case of a failed payment, please check with your bank or payment service provider. If the amount was deducted but the order was not confirmed:

  • The deducted amount will be automatically refunded by your bank or payment gateway within 5–7 working days.
  • If the issue persists, you can reach us at team@indiarare.com with your payment details (transaction ID, date, screenshot if possible).
  1. Refunds and Processing Time

If your order is eligible for a refund due to cancellation, unavailability, or return as per our Return Policy, the following applies:

  • Refunds will be processed to your original mode of payment.
  • Please allow 4–5 business working days for the refund to reflect in your account.
  • Processing times may vary depending on your bank or payment service provider.

Note: Refunds for prepaid orders that include shipping charges (where applicable) will exclude the shipping fee unless the return is due to an error on our part.

  1. Partial Payments or Multiple Transactions

Each order must be paid in full. We do not support split payments or part payments for a single order.

In case of technical errors resulting in duplicate or excess charges, we will initiate a refund after verifying the transaction.

  1. Disputes and Chargebacks

If you believe there has been an error in billing or an unauthorized transaction, please contact us immediately before initiating a chargeback with your bank.

We’re committed to resolving such issues fairly and quickly.

  1. Need Help?

If you have questions about your payment, refund status, or need help completing a transaction, feel free to contact our customer support:

📧 Email: team@indiarare.com
📞 Phone: 011-35737140
📅 Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)

This Payment Policy is subject to change without prior notice. Please review this page regularly for updates.